We do not offer refunds. We do not offer a warranty on any product unless an extended warranty is purchased at the time of order.
We do not accept returns, but we will offer you a reshipment if the product is available, an extended warranty on a plant, or an in-store credit if that product is out of shipping season.
We Ship Dormant Plants. They are not dead. To see our plants are alive when received, check out this link
https://www.tnnursery.net/pages/about-bare-root-plants